By booking or using services provided by KrasiMav Clothing Alterations ("KrasiMav", "we", "us", "our"), you agree to be bound by these Terms and Conditions.
Appointments & Consultations
Services are by appointment only.
Please arrive on time; if you arrive more than 15 minutes late, your appointment may be cancelled or rescheduled.
At least 2 hours’ notice is required for cancellations or changes.
Garment Condition
All garments must be clean when brought in. We reserve the right to decline soiled, stained, or excessively worn garments.
KrasiMav is not liable for pre-existing issues, defects, or damage in garments.
Quotes & Payments
Quotes are based on an initial assessment. Full payment is required at the time of drop-off, and no work will begin until payment has been received.
If, during the alteration or repair process, additional work is identified, we will contact you to discuss the options. Any extra charges will only be applied with your agreement.
We accept cash and bank transfer.
Turnaround Time & Rush Services
Standard turnaround is usually 3–7 working days, depending on workload and complexity.
A rush service may be available with a turnaround of up to 48 hours, subject to availability and a fee.
Completion dates are estimates and not guaranteed. We’ll inform you of any significant delays.
Fittings & Adjustments
One fitting is usually included. Additional fittings are available at no extra charge if required.
Please attend all required fittings. Changes after final fitting may be charged as additional work.
Client Measurements & Remote Instructions
If you provide your own measurements or detailed instructions (e.g. for remote orders), you accept full responsibility for the results.
Corrections required due to inaccurate instructions or measurements will be charged as new services.
Satisfaction & Adjustments
No refunds are offered once work has started due to the custom nature of our services.
If you're not satisfied, notify us within 3 days of collection. Where reasonable, one complimentary adjustment may be offered if the garment hasn’t been worn or further altered.
Garment Collection
Garments must be collected within 2 weeks of notification that they are ready. If this is not convenient, you may rebook your fitting closer to the date you need the item.
We cannot take responsibility for items left uncollected beyond the 2-week collection period.
If reasonable attempts to contact you have been made and the item remains uncollected, it may incur storage charges and may ultimately be donated, sold, or responsibly disposed of.
Liability
We take the utmost care with all garments. In the rare case of damage caused by us, liability is limited to the cost of repair or the alteration service.
We are not liable for:
Damage due to delicate fabrics, embellishments, or structural flaws
Fit issues arising from original garment faults or customer-provided measurements
Privacy
We process personal data in accordance with the UK GDPR. Your data will never be shared unnecessarily and is used only to provide our services.
General
These Terms are governed by English law.
We reserve the right to update these Terms. The latest version will always be available on our website.
By using our services, you confirm that you have read and accepted these Terms and Conditions.
Website Use Disclaimer
This website is operated by KrasiMav. By using this website, you agree to basic browsing terms including cookie use and content protection.
Any content, photos, logos, or text on this site are the intellectual property of KrasiMav and may not be copied or reproduced without permission.
We do not collect personal data for third-party use, and we only use cookies to improve your browsing experience.
If you have any questions about our terms, please get in touch before booking.
Last updated: 10 June 2025